This morning I noticed an article about how Comcast is using Twitter to gauge customer satisfaction, so I decided to post a message from my Twitter account that said:
9:21 AM: Comcast is using Twitter as a means of listening to their customers… uh oh… now they’ll never truly know how angry their customers are!
Soon after I posted this message I got a reply from a Comcast representative that said:
10:03 AM: We would not want anyone to be angry. I can always help.
Sure seems like it’s working! Good for Comcast, it seems like it’s a pretty effective use of Twitter assuming it stays up!
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